You can get Free Local Delivery when you spend $400 or more
How much do I have to spend to get Free Local Delivery?
How quickly do you ship orders?
We generally ship all orders next business day. During the summer months of April 15 - October 15, we only ship orders on Monday, Tuesday and Wednesday - unless overnight shipping is selected.
Can I pickup my order?
Yes! When checking out, kindly select 'Pick-Up' for the shipping option.
Do you ship to Hawaii, Alaska or Puerto Rico?
Sorry, but we only ship to continental USA at this time. We do not ship to Hawaii, Alaska or Puerto Rico at this time.
How do you prevent product from melting?
During the warmer months, we pack meltable items in insulated materials with ice packs. To avoid melted items, it is highly advisable to pay for at least 2-Day shipping and monitor your tracking information.
What happens if I receive a melted order?
Most orders arrive in good condition - but sometimes there are shipping delays caused by weather or carrier mistake. If you receive a melted order that is unusable - kindly email us at firstname.lastname@example.org with your order ID & pictures of the melted item(s). We will offer a refund or a one-time replacement.
What is your return policy?
During the colder months of October 15 - April 15 we will take any item back within 30 days if the item is sealed and in good condition. If the item is damaged, we will refund your order or replace the item.
During the warmer months of April 16 - October 14 we do not allow returns unless the item has arrived melted or damaged.
Is my order eligible for refund if the products melt?
During the timeframe from April 15 - October 15, we require a minimum of 2-Day shipping to be selected for all meltable items. Orders that have 2-Day Shipping or greater are eligible for refund in the event it melts in-transit. Ground shipping can be selected, but please be advise that any orders shipped 'ground' are not eligible to be refunded in the event the product melts.
Do you have a minimum for free shipping?
All our catalog has been updated to offer our customers discounted, wholesale prices! Because of this, we do not offer free shipping.