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Frequently Asked Questions

Do you ship online orders with ice packs?
Yes! During the warm months of April 15 - October 15, we ship all meltable products in insulated materials with plenty of ice packs. We also let the order sit in the freezer overnight before shipping so everything is cold.

Please Note: If you elect to order meltable items during the summer months (April 15 - October 15), you must select a minimum of 2-Day Air to qualify for a refund should the order arrive melted. If you choose regular ground shipping, we will not be responsible for melted orders.


My order arrived melted, what should I do?
You should contact us! We'll happily refund you or send a replacement order as soon as we receive pictures.


I have a business, do you offer wholesale pricing?
All of our products listed online are already discounted to the wholesale level. If you are looking for further volume discounts (1 pallet or more), please contact us at info@cambie.com.


I've been approved for a wholesale account - how do I order?
Once your request is approved, simply login using your credentials and all the pricing should be updated. Ordering and payment methods should also be updated at checkout.


Can I pick up my order?
Yes! If you're in the Dallas-Fort Worth area, you can order online and choose to pick it up free of charge.


What is your return policy?
As long a the product is still sealed and in good condition, we can take the item back and refund your purchase. If the item was shipped during summer months without a minimum 2nd Day Air selected, then we cannot accept a refund or return for any reason.


How long will it take to receive my order?
We process the majority of our orders the same or next business day. It generally takes a few business days to arrive, depending on your location. All orders are shipped from our facility in Dallas, TX.


Do you ship to Hawaii or Alaska?
We apologize - due to the nature of our products, we do not ship to Alaska or Hawaii at this time.

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