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Do you ship online orders with ice packs?

Yes! During summer months (April 15 - October 15) we ship meltable products in insulated materials with plenty of ice packs. We also let the order sit in the freezer overnight before shipping so everything is cold. Please note our Shipping Policy - During the summer months, Overnight Shipping must be selected to be eligible for a refund in case the item arrives melted.

My order arrived melted, what should I do?

You should contact us! If you selected Overnight Shipping, you are eligible for a refund. Unfortunately, we cannot offer returns or refunds on meltable items if a different shipping method was selected. This policy is in effect from April 15 - October 15.


Please note - Overnight Shipping options may not accomodate weekend delivery. In these cases, if an overnight order was to ship Friday, we would ship on Monday so that the order doesn't sit in a hot warehouse over the weekend.

I have a business, do you offer wholesale pricing?

Our entire catalog is discounted to wholesale pricing already. If you wish to purchase industrial orders (a full pallet of a single product), please contact us at info@cambie.com

Can I pick up my order?

Yes! If you're in the Dallas-Fort Worth area, you can order online and choose to pick it up free of charge.

What is your return policy?

We offer 'No Hassle Returns', which means we stand by our products and if you don't like them - we will process your return ASAP. The only exception to this policy is the summer shipping policy for meltable products as outlined above.

How long will it take to receive my order?

For online orders, we ship out the majority of our orders the next business day. Our facility is in Dallas, TX and shipping times vary depending on the shipping service purchased and the shipping address. Typically, these are the transit times for ground shipping during normal weather patterns:

South - 1-2 Business Days

West - 2-3 Business Days

Central - 2-3 Business Days

East - 3-4 Business Days

Pacific Northwest - 4-5 Business Days

Atlantic Northeast - 4-5 Business Days


Please note that some overnight shipping locations may not accommodate weekend deliveries.


Do you ship to Hawaii or Alaska?

We do not ship to Alaska or Hawaii at this time.